What We Collect and Why We Collect It
When you open an account with us, we collect the information needed to verify your identity, process your payments, and keep your wallet secure. This includes your name, contact details, and the payment method you choose — whether that is JazzCash, Easypaisa, or Raast. We also
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log device and session data to detect unusual activity and protect your account from unauthorised access. We do not collect more than what is required. Payment transaction data is processed through the relevant payment rails and retained only as long as regulatory and operational requirements demand.
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If you contact our support team, the conversation is logged to help us resolve follow-up queries faster. Your data is processed in line with applicable law. Availability of this service depends on local law and eligible regions in Pakistan. We do not transfer your personal information
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to unaffiliated third parties for marketing purposes. Third-party processors we work with — such as payment gateways handling your JazzCash or Easypaisa transfers — are bound by their own privacy commitments and ours.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.